FREQUENTLY ASKED QUESTIONS...
1. What is your warranty?
Every Otis amplifier is guaranteed to be free from defects in parts (excluding tubes) and workmanship for 1 year. Tubes are guaranteed for the first 6 months. After one year the warranty continues to cover only parts for an additional 2 years. The warranty excludes any damage that occurs from user abuse(beer spills, dropping/throwing or modification) or any cause out of Otis Amplification's control. The owner is responsible for shipping. If upon inspection the repairs are deemed under warranty, we will pay return shipping. Repairs and services are still available after the warranty expires for cost of parts and a $30/hr bench fee.
2. What is your return policy?
Returns/exchanges are accepted within 7 calendar days of delivery. Items must be in "new, unaltered, and unused condition". Item must be returned showing no signs of wear or damage. Buyer is responsible for all shipping costs if seller is not at fault. Return policy excludes special/custom orders. Special/custom orders will be considered for return, but are subject to a restocking fee of %30 on a case-by-case basis. If an item is received damaged or is not what you ordered please contact us immediately at firstname.lastname@example.org or (530) 966-3909. Defective items or items you did not order from us will qualify for store credit or cash refund. Refunds are contingent upon inspection of item(s) once received. You must contact us within 7 days if you intend to return any item back to our store. After 7 days without contacting us you will not be refunded.
3. What is your lead time?
Our turn around tends to be around 4-8 weeks. This is dependent on workload, the type of order, and that all manufacturing occurs in house. We take our time to make sure nothing leaves our shop unless it meets our highest standard. In order to start an order we need %50 down. The rest of the outstanding balance will be invoiced once goods are ready to ship. Use coupon code "halfdown" upon check out to put a deposit on an order. Custom orders tend to take a bit longer if we need to order parts. Please email email@example.com to get the most accurate turn around time.
4. I saw an amp that had a bubinga hardwood face on Instagram. Can you make that for me?
Yes! We do a lot of custom orders. Shoot us an email at firstname.lastname@example.org for more information and pricing on your custom request.